Returns + Exchanges

Returns

Returns are FREE in the UK!

  • Whatever the reason, the item(s) in your order can be returned for full refund hassle free.

  • Just contact us via phone or email within 14 days of receiving your order

  • Please note that all returns will require the label(s) and documents to be printed prior to posting. 

  • Email us at tasselchen@gmail.com

  • You can use one of myHermes 4600 locations across the UK to drop off your return

Returns+Exchanges Policy

Please read our returns policy carefully to ensure your request can be processed as quickly as possible:

  • You must request a return within 14 days of receiving your order.

  • You need to contact us to authorise your return, prior to posting.

  • You will need to include your returns form inside the package when you return it to us. Any returns without a returns form will not be accepted.

  • The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

  • You cannot return items that have been made to order or personalised for you.

  • Accepted returned items will be credited to the payment method used to originally purchase the items within 2 working days of receiving the return. Refunds to a credit or debit card can take up to 10 working days. Any original shipping charges will not ordinarily be refunded.

  • If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we're unable to put stock on hold.

FAULTY GOODS

  • If the item is faulty when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email to tasselchen@gmail.com. Please include a photo and description of the fault.

  • We will arrange a return for a refund or replacement for you. 

  • If you have had the item for over 14 days we will look into this for you.

  • Please note that we're unable to offer a repair, replacement or refund for items that you have owned longer than 6 months.

  • Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

HOW TO RETURN YOUR ORDER (UK)

  1. Contact us by email within 14 days of receiving your order, at tasselchen@gmail.com to request a return and receive your free MyHermes label (s). Please inform us which item(s) you wish to return. The label will be sent to you by email and will require printing.

  2. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.

  3. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.

  4. Take your parcel(s) to a MyHermes location within 7 days of receiving the returns label(s). There are over 4600 in the UK - simply visit myhermes parcelshop-finder to find your nearest location. 

  5. Once we receive the returned item(s) a refund will be issued to your original payment method within 2 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed. 

HOW TO RETURN YOUR ORDER (INTERNATIONAL)

  1. Contact us by email within 14 days of receiving your order, at tasselchen@gmail.com  to request a return and receive your free returns label (s). Please inform us which item(s) you wish to return. We will use different couriers for Different country.

  2. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.

  3. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package. 

  4. Once we receive the returned item(s) a refund will be issued to your original payment method within 2 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed.